SHIPPING DELAYS DURING COVID-19:
Due to the current pandemic, we are noticing carrier delays with the USPS PRIORITY SHIPPING option. If your order has not updated with tracking information please do not panic, it is very likely en route but the carrier has failed to update the package information. we are not able to provide additional information than what you see on your end.
We pack and ship orders Mondays, Tuesdays and Wednesdays on a first come first serve basis. We do not ship anything on Friday or Saturday, nor longer holiday weekends. We don't want your plants sitting around waiting in a box!
DOMESTIC SHIPMENTS: Most Everything larger than a 6" pot will be shipped bare root unless otherwise requested. If you want your plant shipped potted, you must message us because your shipping cost will be higher. You should receive an email notification with tracking info as soon as your plant ships. We use USPS priority 2-3 day shipping.
ALL CUSTOMERS! It is up to the customer to monitor the weather. If it is freezing in your area, please add on a heat pack or order thermasheild.
If you are not happy with your plants, MESSAGE ME FIRST! I can usually work with you. However, we must be notified about plants in poor condition 24 hours after you have received them. Please send a photo of the damaged plant, and the shipping package (if damaged).
Packages marked as delivered by carrier, but are not received are the customer's responsibility to track. My Crazy Plant Life is not liable for packages once they are delivered by the carrier. If your item has been lost or stolen after delivery please contact your local post office or visit the links provided below as we are not able to track the parcel down on our end.
File a claim https://www.usps.com/help/claims.htm
Track your package https://www.usps.com/manage/welcome.htm
Not all of the plants are easy to grow and we cannot guarantee your success as a grower. However, we are here to help wherever we can and are always happy to give advice (it's free)!