Frequently Asked Questions

Due to the implications of the COVID 19 pandemic you may experience delays in shipping.  

We try our best to address potential delays by shipping plants on Mondays to allow for optimal transit with the courier (USPS). However we do ship Monday- Wednesday in the order in which the order is recieved. 

Please note that we generally have more than one plant in stock at a time.

Unless otherwise specified in a description you will be receiving a plant similar to the one pictured.

After all, every plant is a little bit different from it's sister!

At this time, we are not accepting returns, exchanges, or refunds. 

We are happy to work with customers on a case by case basis to reach a feasible solution.

However, if your issue is due to delays or damages we do not replace items. 

We are happy to help you file a claim with the courier (USPS)

We pack our plants like we would want to unbox our own purchases.

However, we cannot be held accountable for any damages or factors outside our control once the plant leaves our care.

We are however, happy to help you on a case by case basis to reach a feasible solution.

If your plant is damaged upon opening, please take visual documentation and email us immediately. We want to help!

Just like us experiencing the process of moving from house to house, plants experience travel trauma.

We recommend letting your plant acclimate to it's new home for up to one week before re-potting.

Place your plant in an area where it can receive light--after all you'd want the lights on after being stuffed in a box.

If your plant seems dry, give it a little drink... remember it's better to underwater rather than over .

While your plant may not be stressed from being in a dark box, it will still face stress changing environment. Think of how you feel staying at a hotel versus your own home.

We recommend letting your plant acclimate to it's new home before re-potting.

Place your plant in a well-lit area or where you hope to have it live. Just remember to keep the plant's needs in mind.

Whether you've checked off a wish list plant or stumbled onto some must have foliage, we recommend doing a quick search on your plants needs.

The more you know the more they grow!

We want to encourage the continuous exploration of new plants to any home.

Our plants ship in a few ways depending on the plant size: bare root, in pot, or in bio baggies.

If you have a baggie around your plant roots, this is our biodegradable and fully potable baggie!

Simply plop your plant, baggie and all in some well draining substrate and enjoy.