Frequently Asked Questions

Due to the implications of the COVID 19 pandemic you may experience delays in shipping.  

We try our best to address potential delays by shipping plants on Mondays to allow for optimal transit with the courier (USPS). However we do ship Monday- Wednesday in the order in which the order is recieved. 

Please note that we generally have more than one plant in stock at a time.

Unless otherwise specified in a description you will be receiving a plant similar to the one pictured.

After all, every plant is a little bit different from it's sister!

At this time, we are not accepting returns, exchanges, or refunds. 

We are happy to work with customers on a case by case basis to reach a feasible solution.

However, if your issue is due to delays or damages we do not replace items. 

We are happy to help you file a claim with the courier (USPS)

We pack our plants like we would want to unbox our own purchases.

However, we cannot be held accountable for any damages or factors outside our control once the plant leaves our care.

We are however, happy to help you on a case by case basis to reach a feasible solution.

If your plant is damaged upon opening, please take visual documentation and email us immediately. We want to help!

We offer local sales through appointments to explore my greenhouse. Nothing beats feeling the plants and picking out your favorite!

Our plants can also be found at Bloom Shakalaka located at the Joinery in downtown Lakeland, Florida.

Thanks for working with us to get a special order. When your order is complete we will list your customer name Prefix _______ under our "Special Orders" tab in our shop.

You will simply add your name order to cart and check out as per normal. Enjoy!

If you have decided to do a local pick up through our partner location at "The Joinery" you will receive a scanable QR code to direct you to the Joinery page on our site.

Thanks for supporting two local businesses in one shopping experience!

First off, thanks for supporting us and picking out a new green friend!

If you selected "local pick up" at check out, please go to our booking page and make an appointment for local pick up.

We like to utilize our "booking" feature to schedule visits and pick ups at the greenhouse. 

I am a proud mother of 3 and like to make sure I have time away from the greenhouse to spend with my family.

Schedule a shopping session and lets chat!

We source our plants from local and national wholesale providers.

Rest assured we spend countless hours hand caring for our plants and making them perfect for you!

We do! How else would we spread our love of plants? At this time we only ship within the U.S.

We are currently located in warm, sunny, Tampa, Florida.

We allocate Mondays as our packing and shipping days.

If you order a plant on a Thursday, expect it to ship out the following Monday.

*If you order on a Monday, we will do our best to get your order in with those for the day; however, it is best to guess we will be shipping the following week.

 Most plants are shipped bare-root meaning they will not come in a pot.

We bundle the roots in damp substrate, wrap the plant, and surround it with insulation to prevent a bumpy ride during transit.

Some of our plants have a mesh baggie surrounding their root ball. This bag is 100% biodegradable and can be put directly in soil when you re-pot.

We typically ship with USPS Priority over 2-3 days.

We pack with love and insure all our plants before they ship out.

At this time, we do not ship outside of the United States.

Just like us experiencing the process of moving from house to house, plants experience travel trauma.

We recommend letting your plant acclimate to it's new home for up to one week before re-potting.

Place your plant in an area where it can receive light--after all you'd want the lights on after being stuffed in a box.

If your plant seems dry, give it a little drink... remember it's better to underwater rather than over .

While your plant may not be stressed from being in a dark box, it will still face stress changing environment. Think of how you feel staying at a hotel versus your own home.

We recommend letting your plant acclimate to it's new home before re-potting.

Place your plant in a well-lit area or where you hope to have it live. Just remember to keep the plant's needs in mind.

Whether you've checked off a wish list plant or stumbled onto some must have foliage, we recommend doing a quick search on your plants needs.

The more you know the more they grow!

We want to encourage the continuous exploration of new plants to any home.

Our plants ship in a few ways depending on the plant size: bare root, in pot, or in bio baggies.

If you have a baggie around your plant roots, this is our biodegradable and fully potable baggie!

Simply plop your plant, baggie and all in some well draining substrate and enjoy.